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 Post subject: Questions on upgrading monitor through an RMA
PostPosted: Wed Jan 11, 2012 2:25 pm 
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Joined: Wed Apr 22, 2009 9:54 pm
Posts: 2162
With having to send my Samsung "24 BX2440 monitor in for repair/replacement, I was wondering if they would let me upgrade to a 27" if I paid the extra $?

Has anyone here done this before with a monitor or other component?



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 Post subject: Re: Questions on upgrading monitor through an RMA
PostPosted: Wed Jan 11, 2012 9:33 pm 
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I doubt it. Most warranty repair or replace options only allow for replacement with something equivalent to the item that failed. You might get a nice employee who would do what you are proposing, but it would be an exception and a rare one at that. It would come down to how well you plead your case and how insterested Samsung are in keeping you as a happy customer.



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 Post subject: Re: Questions on upgrading monitor through an RMA
PostPosted: Thu Jan 12, 2012 4:56 am 
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It doesn't cost anything to ask but don't expect anything. It would be a rarity for this upgrade to be granted and i suspect that you would need a good 'story' and a sympathetic rep.
-- you might also search their web site. What about the etailer? Will they take it back and allow you to upgrade? Then they can do the exchange with Samsung
:hello:


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 Post subject: Re: Questions on upgrading monitor through an RMA
PostPosted: Fri Jan 13, 2012 12:31 am 
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Asking won't hurt.. they won't bite!



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