5-17-2011Customer satisfaction with AT&T, T-Mobile drops
Sprint Nextel Corp., once dead last in customer satisfaction among the Big 4 national wireless carriers, now has the happiest subscribers, along with long-time leader Verizon Wireless, according to a survey released Tuesday.
ACSI gave AT&T a score of 66, down from 69 last year. It's the company's worst score since 2006, the year before it started carrying the iPhone. It's the lowest-ranked of the four national carriers after being surpassed by Sprint last year.
T-Mobile's score was 70, down from 73 points last year.
The very happiest wireless subscribers are those who get their service from smaller carriers like TracFone Wireless Inc. and U.S. Cellular Corp., according to ACSI. That category scored a 77 in the survey.
The survey was developed by the University of Michigan but is now run by a private company, ACSI LLC.