Quote:The store has a 'PC Health Check' service, which as the name implies, examines computers and diagnoses if they have any problems. While this might sound like a good thing, a whistleblower employee, Shane Barnett, spoke out.

“The PC Health Check doesn’t compute," he said. "If they actually did what they said and cared about customers they wouldn’t have started this program. Customers are unaware they are being taken advantage of.”

To investigate these claims, KIRO-TV took six computers in various Office Depot stores located in Washington and Oregon to have them examined in PC Health Checks. After the tests, the technicians determined that 4 out of 6 of the computers were showing signs of malware. After this, they attempted to sell protection services to the customer, which cost $199.99.

The only problem? The PCs used were fresh out of the box. Another test ran by an independent security firm, IOActive, didn't find any signs of malware on the six computers used.

Office Depot also purportedly posts sales goals and current employee sales for employees to see. This, according to Barnett, makes associates aggressive in pushing out bogus security plans for its customers.

“I refused to do it. They’re like, ‘You have to hit these numbers.’ I’m like, ‘I’m not going to make things up so you can hit your numbers. I’m not going to do it,’” Barnett said.

He adds that he and other employees have complained to Office Depot management about PC Health Check two years ago, but nothing was done to stop it.

(11-17-2016, 10:22 PM)dmcowen674 Wrote: I saw that, horrible.

This is what the Corporate culture is now.

Very sad.

(11-18-2016, 09:48 AM)dmcowen674 Wrote: Come on, really.

OK, stick your head back in the sand.

(11-18-2016, 06:17 PM)RolloTheGreat Wrote:

(11-18-2016, 09:48 AM)dmcowen674 Wrote: Come on, really.

OK, stick your head back in the sand.

Really.

I work for a fairly big corporation, do tech work that bills for a high rate, and give our clients alternatives to contracts with me regularly.

We're not out to squeeze every dime we can out of people, having them as references is the big picture.

I haven't gone rogue either, that is company policy.

I spoke with Sony tech support last night about my sound bar, didn't charge me a dime.

I spoke to Geek Squad about my Netgear Nighthawk earlier this year when the automatic bios update failed, have a year free.

I spoke to HBO Now tech support because my email was blocking their emails, no charge.

I've spoken to Sony's PS Vue tech support, free.

I've spoken to MS Live tech support free in the last few years.

I drove over a wood screw this summer and the garage I get my oil changed at fixed my tire for free, even though I bought my truck at another dealer.

This fall our landscaper (employee of a company came out and worked a couple hours free of charge.

Yes, I'm "sticking my head in the sand" all these corporations are trying to screw me for every dime they can.



The sales quotas and "pushing" we've seen at Wells Fargo and Office Max are certainly not the only examples of companies making a dishonest buck, but you can't just say "This is current corporate culture. They're all out to swindle us!".

Some are, some are not, it's up to consumers to protect themselves.

(11-19-2016, 06:06 PM)dmcowen674 Wrote: The problem is clear and you will never see it because you view the world with Rose Colored glasses.