Quote:HTC confirmed it is “looking into multiple reports of Ryzen incompatibility with the Vive Wireless Adapter,” and is “working with multiple component manufacturers to find the root cause,” Tom’s Hardware reports. It is not known, at this time, what would be causing these issues or why the company hasn’t been able to isolate or find them after two months of work. It’s obvious that AMD wasn’t on HTC’s radar when developing the headset; THG’s testing makes it clear that the Ryzen platform fundamentally couldn’t maintain playable frame rates with the wireless adapter enabled for reasons that were unclear.

The issue seems likely to be on HTC’s end or caused by the interplay of driver settings between what’s expected behavior between two different system components. This kind of low-level problem can take time to run down, though it’s still disappointing to see HTC essentially saying it has no timeframe or ETA for any kind of fix. Offering a refund is the right move, but AMD gamers deserve hardware that supports their platforms as robustly as they’d support Intel.

If we had to guess, we’d guess that this kind of issue is a lingering reflection of AMD’s long absence from the gaming market. Ryzen wasn’t even in-market when the Vive launched, and the majority of its user-base is likely on Intel hardware. With AMD gaining market share in desktops, Ryzen support is going to matter more in future cycles, but HTC may have overlooked the need to bring up its hardware on both platforms, particularly given the company’s long-term financial issues and other problems.

Quote:The hotfix update 1.20190410.0 was made available April 25 to attempt to combat this issue, which was garnering a lot of attention in the VR-community on whether there was more Intel could be doing to help AMD customers. This hotfix update is available automatically once an end user with the Vive wireless adapter checks for an update, and HTC acknowledge that they continue to test this, as well as partner with Intel and AMD to help resolve this once and for all. In the meantime, users report mixed success to date, including some we know personally as well, and it remains a thorn in the side of wireless VR to get to the PC successfully.