05-09-2017, 08:35 AM
Meanwhile United sends a woman 3,000 miles in the wrong direction:
5-7-2017
United Airlines apologizes after sending woman to San Francisco instead of Paris
[url=http://www.businessinsider.com/united-sends-woman-to-san-francisco-instead-of-paris-2017-5][/url]
A United Airlines passenger thought she was going to Paris, but instead she ended up flying about 3,000 miles in the wrong direction.
The passenger, Lucie Bahetoukilae, was planning to travel from Newark, New Jersey, to Paris on April 24, but she ended up in San Francisco even though her ticket clearly said "Newark to Charles de Gaulle."
Bahetoukilae, who speaks only French, went to the gate number that was on her boarding pass, had her ticket scanned by the agent, and then proceeded to board the plane But Bahetoukilae did not notice the gate for her flight to Paris had changed.
After Bahetoukilae boarded the plane, she noticed someone in her seat, so she handed her ticket to a flight attendant, who directed her to a new seat.
Once in San Francisco, Bahetoukilae had to endure an 11-hour layover before boarding a new flight back to Paris, according to the report. Altogether, she ended up spending about 28 hours in transit.
"We deeply apologize to Ms. Bahetoukilae for this unacceptable experience," the airline said in a statement to Business Insider. "When she arrived in San Francisco we ensured she got on the next flight to Paris and refunded her ticket. Our customer care team has reached out to her directly to ensure we make this right. We are also working with our team in Newark to prevent this from happening again."
5-7-2017
United Airlines apologizes after sending woman to San Francisco instead of Paris
[url=http://www.businessinsider.com/united-sends-woman-to-san-francisco-instead-of-paris-2017-5][/url]
A United Airlines passenger thought she was going to Paris, but instead she ended up flying about 3,000 miles in the wrong direction.
The passenger, Lucie Bahetoukilae, was planning to travel from Newark, New Jersey, to Paris on April 24, but she ended up in San Francisco even though her ticket clearly said "Newark to Charles de Gaulle."
Bahetoukilae, who speaks only French, went to the gate number that was on her boarding pass, had her ticket scanned by the agent, and then proceeded to board the plane But Bahetoukilae did not notice the gate for her flight to Paris had changed.
After Bahetoukilae boarded the plane, she noticed someone in her seat, so she handed her ticket to a flight attendant, who directed her to a new seat.
Once in San Francisco, Bahetoukilae had to endure an 11-hour layover before boarding a new flight back to Paris, according to the report. Altogether, she ended up spending about 28 hours in transit.
"We deeply apologize to Ms. Bahetoukilae for this unacceptable experience," the airline said in a statement to Business Insider. "When she arrived in San Francisco we ensured she got on the next flight to Paris and refunded her ticket. Our customer care team has reached out to her directly to ensure we make this right. We are also working with our team in Newark to prevent this from happening again."