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Ultimate Proof That Google Fiber Is Not Serious
#41
http://www.dslreports.com/shownews/Portl...use-138214
Quote:Earlier this week Google Fiber announced that the company would be "pausing" its deployment to a number of "potential" Google Fiber markets as it considers a pivot to wireless. While Google will continue to expand existing deployments and work on many of its just-started fiber launches, more than half a dozen cities that were in various stages of talks with Google on an eventual launch will be out of luck, and any existing Google Fiber employees in those cities laid off.

As it stands, those cities include Portland, Chicago, Jacksonville, Los Angeles, Oklahoma City, Phoenix, San Diego, San Jose, and Tampa.

Of those, Portland likely is the most annoyed by Google Fiber's sudden about face, given it had been jumping through hoops for several years to try and bring the ultra-fast service to the city.

At Google's behest, Portland in 2014 reconfigured a city ordinance that banned the placing of fiber cabinets in city rights of way. The state meanwhile, after a few misfires, crafted a law designed to provide Google Fiber with several tax breaks for deploying gigabit service.

Utility pole attachment deals had already been struck with Portland General Electric and Pacific Power, and the city had been working hard for several years at laying the groundwork for the Google Fiber "huts" needed around the city to power the service.

That's not to say some variant of Google-branded broadband won't someday arrive in Portland, but it's likely that this service won't be fiber, and much of the existing work will have been wasted. Google has filed applications with the FCC to conduct trials in the 71-76 GHz and 81-86 GHz millimeter wave bands, and is also conducting a variety of different tests in the 3.5 GHz band, the 5.8 GHz band and the 24 GHz band, and hopes to offer speeds up to a gig...eventually.

Until then, Portland's left standing at the broadband competition altar after Google Fiber executives got cold feet about continued expansion of the company's fiber optic network.
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#42
And the DSLReports article didn't mention that Google's internet division CEO has stepped down: http://www.businessinsider.com/google-fi...es-2016-10
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#43
http://www.dslreports.com/shownews/Googl...uts-138226
Quote:Google Fiber's decision to pivot to wireless and eliminate a small number of employees have stoked fears that Google has gotten cold feet about its massive bet on broadband. But the company continues to insist that the pause in deployment to the company's list of future "potential" Google Fiber launch markets like Portland are because the company is bullish on next-generation wireless broadband -- not because it's having second thoughts about challenging the entrenched incumbent broadband (mono)duopoly.

Speaking on the company's earnings call, Alphabet CFO Ruth Porat made it clear that these eight "paused" cities (Portland, Chicago, Jacksonville, Los Angeles, Phoenix, San Diego, San Jose, and Tampa) may not be paused for long.

"We’re making great progress in those cities and we remain committed to growth in those cities," Porat said on the Google/Alphabet earnings call. "We’re pausing for now our work in eight cities where we’ve been in exploratory discussions. But very much to your question, it’s to better integrate some of the technology work we’ve been developing."
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#44
http://www.dslreports.com/shownews/Googl...tor-138508
Quote:Bloomberg offers up a few more details in a report on the ongoing shift at Google, noting that Alphabet CFO Ruth Porat is attempting to bring some fiscal "focus" to the Silicon Valley giant. The report indicates that while Google co-founder Sergey Brin was apparently still bullish on disrupting the telecom industry, Larry Page was supposedly "frustrated" by Google Fiber's lack of progress:
...
According to Bloomberg, many at Google are frustrated by Page's impatience, and say he's bowing to investors and shifting Google into just another company eager to cut corners at every opportunity:
Quote:These changes have prompted many in Silicon Valley to accuse Page of bowing to investor pressure—in other words, of acting like a CEO of a normal, publicly traded company. “It definitely looks like a more conventional company,” says Randy Komisar, a partner at Kleiner Perkins Caufield & Byers. “It’s the classic GE conglomerate model,” he says, comparing Page to Jack Welch, famous for turning General Electric around by shedding research divisions and slashing costs.
...
That said, Page's apparent disdain for disrupting the broadband sector because it's hard and takes time should give any Google Fiber supporter pause. It's not outside of the realm of possibility that Google gets tired of meddling in the telecom space entirely and sells off the entire project at some point, especially with an incoming administration that appears to be putting regulatory oversight of nation's entrenched duopolies on the far back burner.
Readers place your bets: does Google Fiber go on to great things, or does it get sold off and become another sad footnote in the never-ending quest to bring meaningful competition to the US broadband market?
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#45
http://gizmodo.com/what-happened-to-goog...1792440779
A puff piece that seeks to scapegoat Google Fiber's continental drift-slow rollout on obstruction and costs, and ignores the following facts:
  1. Google Fiber is nothing but a good PR machine for Google, and therefore
  2. there's no interest in rolling out fiber faster than continental drift, and
  3. no interest in weeding out their massive inefficiencies.

But it also has this:
Quote:But that leaves the question: why is this shift happening now? A former Google Fiber employee told Gizmodo that he was surprised by what’s happening and that the company perhaps shouldn’t have been so thrown by incumbent providers like AT&T’s attempts to slow them down, saying these providers “always tried to block the process, which is why Google had spread itself out across a small number of metro areas. These are not new issues.”

Ultimately, for all the Silicon Valley talk of values and the benefits of expanding high-speed broadband, it’s likely that Google’s reasoning lies at least partly in a calculation about profitability. Fiber was always one of Google’s “other bets,” which are just that—bets, not guaranteed to pay off. Google is happy to keep sending its Project Loon internet balloons into the sky, announcing a breakthrough in deployment today, but it’s suddenly less committed to laying more cables in the ground. Was the focus on deploying this infrastructure just no longer worth the hassle and cost of fighting these protracted battles with incumbent internet providers? With the company seemingly seeking to get more serious about some of its “pie-in-the-sky” bets, maybe those big investments in laying the cables just didn’t seem worth it when the wireless alternative is right there.
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#46
http://www.dslreports.com/shownews/Orego...how-139095
More money went to Comcast, all thanks to Google Fiber not being serious. Yes, I have changed my mind from previously in this thread, because the situation did not make itself. Yet Google Fiber fanbois are still falsely blaming the other ISPs for obstructing and engaging in wild speculation. Reality shows that Google Fiber did not experience one peep of opposition until it came to Louisville. When Google Fiber didn't experience any opposition, it still rolled out at the speed of continental drift.
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#47
http://www.dslreports.com/shownews/Susan...ons-139159
https://backchannel.com/google-fiber-was....8io858nhs
Another puff piece.
Quote:The initial 2010 competition awakened cities across the country, unleashing a demand for fiber—and for change and choice—that has only grown since then.
Wrong. What Google Fiber mostly did do was pioneer fiber-to-the-press-release, which other ISPs copied on a smaller scale. There's been some growth in fiber, but far too little to be celebrated.

Quote:The company discovered how important it is to be on the ground, working with cities to simplify and rationalize creaky permitting structures and obsolete, status quo-protecting rules about wonky things like poles and conduit. Google Fiber’s 2014 city-readiness checklist provides guidance that’s broadly applicable to any fiber installation.
None of which other ISPs have seemed to need.

Quote:Where Google threatened to go, incumbent cable guys suddenly found it in their power to lower their prices. This showed that competition matters and the margins enjoyed by the existing monopolies are huge.
And Google Fiber's lack of seriousness seriously limited the size of the impact.

Quote:The company inadvertently made plain the problem of treating internet access like any other demand-prompted product, when its Kansas City installations failed to cross into historically redlined parts of the city. A utility serving everyone fairly doesn’t ask for payment and interest up front.
Committing a problem is a strange way to highlight it.

Quote:On the most basic level, lighting up Kansas City sparked imaginations around the country and made other mayors jealous.
And then started screwing its Kansas City customers who were waiting significant times to get Google Fiber. How?

Here's how: http://www.dslreports.com/shownews/Googl...ity-139175
Waiting up to 18 months only to have Google Fiber cancel your order on you is despicable.
Quote:Waiting potential Google Fiber customers in Kansas City say their orders are being cancelled without much of an explanation from the company. Local news outlet KSHB in Kansas City spoke to a large number of customers on Google Fiber's waiting list in the city that received an e-mail stating their order had been cancelled. Many of these customers have been waiting since late 2015 -- as much as eighteen months -- for service, but the e-mail fails to really explain why they won't be getting it.
...
When reached for comment, Google Fiber wouldn't really provide an explanation for the cancellations, but continues to insist they're dedicated to the city, and the build there

"Google Fiber loves Kansas City and is here to stay," the company says. "We’ve been grateful to be part of your community since 2011, and for the opportunity to provide superfast Internet to residents. We recently announced our expansion into Raymore, we are continuing to build in Overland Park, and we can’t wait for even more customers in Kansas City to experience what’s possible with Google Fiber."
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#48
http://www.dslreports.com/shownews/Frust...ers-139281
Quote:You can add Salt Lake City residents to the growing list of would-be customers frustrated by the slow pace of Google Fiber's deployment. Locals in the city are frustrated by the sparse availability of the service more than two years after the project was first announced. The Deseret News notes that the company refuses to provide specific information on how many Salt Lake residents have service, in what order Salt Lake neighborhoods will be receiving service, or how long it will take to complete the work of establishing access to Google Fiber service citywide.

Frustration has mounted not only because of Google Fiber's slow pace, but because the company hasn't been particularly clear about the direction of the project after last fall's shock announcement.

Last fall Google Fiber announced it would be putting a number of new fiber deployments on hold as executives -- rumored to be tired of the high cost and slow pace of fiber installs -- ponder a pivot to next-generation, ultra-fast wireless. While this shake up involved laying off the CEO and shuffling around some employees, the company has continued to insist that existing deployments -- like Salt Lake City and Kansas City -- would remain unaffected.

But in Kansas City many customers have seen their installations cancelled in recent months. And in markets like Charlotte and Salt Lake City, many people just aren't sure if service will ever actually reach them. While some of this is due to the traditionally-slow pace of digging and installing fiber, in many of these markets there are clear signs that work has been intentionally slowed as Google ponders its wireless pivot.

But Google Fiber has refused to acknowledge this, only fueling consumer annoyance. For its part, Google Fiber's response has been to issue a series of rosy press statements that profess continued dedication to the project, but don't really provide any meaningful answers.
...
The reticence of Google Fiber to provide more detail likely stems from the fact that Alphabet/Google executives aren't sure themselves what happens next. The company is conducting a large number of trials using a wide variety of technologies and spectrum, and pretty clearly wants to better understand what these wireless options can do -- before insisting them a lateral replacement for the traditional fiber many execs clearly are drifting away from.
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#49
http://www.dslreports.com/shownews/Yet-M...ber-139324
The rest of the article that I don't quote is more excuse making and comments. And actually, those people in Kansas who were waiting have been waiting up to 18 months, not years.
Quote:Google continues to shuffle around executives after announcing last fall that it was laying off its CEO, pausing some of its fiber expansions, and pondering a potential shift from fiber to wireless. According to Bloomberg, Milo Medin, a vice president at Access (already downgraded from CEO), and Dennis Kish, a wireless infrastructure veteran and president of Google Fiber, are leaving the division -- but staying at Alphabet/Google. Bloomberg cites anonymous inside sources that say the moves are part of more than 600 employees that have been moved away from Google Fiber.

It's just the latest in a series of moves that have customers and analysts alike increasingly questioning Google's dedication to disrupting the telecom sector.

Google Fiber continues to pretend that everything is fine -- despite obvious, repeated indications that this clearly isn't the case. Even in markets like Kansas City that Google Fiber last fall claimed wouldn't be impacted by the cuts and pivot, many users that have waited for years for installation have said their installs have been cancelled. Google Fiber has simply refused to provide a real explanation why.
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#50
http://www.dslreports.com/shownews/Chart...les-139382
Charter has a really good point. From the source that DSLReports links to:
Quote:To some extent, Google Fiber had it coming. It took small deposits from customers who waited for years — often passing up discounts from the competition in the meantime — and then told them this spring that it wouldn’t hook them up to its speedy fiber-optic lines any time soon.

Those customers (“too bad they couldn’t keep up with their end of the bargain,” one said this week on a Google forum) got a raw deal.

But Spectrum only sped up its service after Google Fiber came to town. Ditto AT&T, Comcast and Consolidated Communications. They all insist it was customer demand, not Google, that prodded them. Whatever.
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#51
Here is a story about Google Fibre that SC wouldn't post in a million years (because its a good news story about google fibre, not a bad news story).

https://arstechnica.com/tech-policy/2017...struction/

Quote:AT&T has lost a court case in which it tried to stall construction by Google Fiber in Louisville, Kentucky.

AT&T sued the local government in Louisville and Jefferson County in February 2016 to stop a One Touch Make Ready Ordinance designed to give Google Fiber and other new ISPs quicker access to utility poles. But yesterday, US District Court Judge David Hale dismissed the lawsuit with prejudice, saying AT&T's claims that the ordinance is invalid are false.

Google Fibre has been slow to deploy not because Google is uninterested in deploying it, but because existing cable and telecommunication companies have put up roadblock after roadblock to prevent Google from deploying or to raise the cost of deployment. But you will never see SC Admit that in one of his bashing threads.
Adam knew he should have bought a PC but Eve fell for the marketing hype.

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#52
(08-18-2017, 04:44 PM)gstanford Wrote: Here is a story about Google Fibre that SC wouldn't post in a million years (because its a good news story about google fibre, not a bad news story).

https://arstechnica.com/tech-policy/2017...struction/

Quote:AT&T has lost a court case in which it tried to stall construction by Google Fiber in Louisville, Kentucky.

AT&T sued the local government in Louisville and Jefferson County in February 2016 to stop a One Touch Make Ready Ordinance designed to give Google Fiber and other new ISPs quicker access to utility poles. But yesterday, US District Court Judge David Hale dismissed the lawsuit with prejudice, saying AT&T's claims that the ordinance is invalid are false.

Google Fibre has been slow to deploy not because Google is uninterested in deploying it, but because existing cable and telecommunication companies have put up roadblock after roadblock to prevent Google from deploying or to raise the cost of deployment.  But you will never see SC Admit that in one of his bashing threads.
The reason I didn't post it is because it's irrelevant to the point of this topic. As I've said before, Google Fiber didn't encounter one peep of opposition until it came to Louisville. Even without opposition, it rolls out at the rate of continental drift, and has cancelled orders for people in Kansas City who were waiting up to 18 months for it.
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#53
http://www.dslreports.com/shownews/Honey...ity-140252
Quote:Motherboard recently spent some time talking to locals in Kansas City to determine the fate of Google Fiber's dedication to the area, and found a decidedly mixed bag. Once held up as the vanguard of the company's attempts to disrupt the uncompetitive broadband market, the future of Google Fiber's deployment in the city appears very much in question.

"We were saying that in all likelihood this is too good to be true," Isaac Wilder, co-founder of the Free Network Foundation and a Kansas City native told the website. "Lo and behold, just a few years later and it's beginning to become clear that [Google Fiber] was just a lot of lip service," he added.

Part of the problem is that Google Fiber executives are enamoured with next-generation wireless as a cheaper deployment option, but many of these technologies (including millimeter wave and 5G) remain uncooked. So while Google fiber management is stuck in a holding pattern waiting to see if wireless is the answer, PR reps are stuck with no real answer for annoyed users. That was reflected once again by the rather meaningless statement Google Fiber provides Motherboard.

"We hear loud and clear from communities in the region who are interested in talking with us, but for now we're heads down in innovation that will help us to do this business in a way that's maintainable for the long haul," said a company spokesperson.

To be clear, Google Fiber has done a hell of a lot of good for the broadband market by fostering a much-needed conversation on the abysmal lack of real competition in the market. They've also doled out connectivity to numerous low income areas that have been consistently ignored. But the future of the entire effort remains anything but certain, and it wouldn't be shocking to see Google grow tired of the venture, ultimately selling it to any number of interested, incumbent suitors like CenturyLink.
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#54
I'm linking directly to this since DSLReports got the coins detail wrong: http://www.kansascity.com/news/business/...44767.html
Quote:The bizarre episode reflected a confluence of events that included an upfront payment, an unwatched gmail account, a sales tax increase and a customer who has no use for a $30 credit.

More to the point, it shouldn’t have happened. Retail businesses know that it’s much cheaper to keep current customers happy than to try to replace them with new ones. Especially when it’s a matter of 12 cents.

“Flags should have been raised when they were about to lose a customer,” said Micah Solomon, a customer service consultant who has written about Google for Forbes.

Solomon said the company’s systems should have been set up to detect that the rift was over such a small amount of money and drop the case instead of the customer’s service. Google Fiber’s systems may have operated efficiently, he said, but in this case they “backfired.”

Tane, like a lot of others in Kansas City, bought Google Fiber’s service by paying $300 to cover the cost to connect her home.

She opted for a basic service option. Yes, it is slow, with download speeds of only 5 megabits per second, not the superfast gigabit service Google Fiber is known for.

But it worked for her. More important, Google Fiber’s basic internet service would be free for seven years.

Tane also paid the total upfront. $300 to connect, plus $25.08 for taxes and fees. Transaction done. Free for seven years.

Google Fiber, however, didn’t treat her account that way. Instead, it spread the $300 out over one year, officially recognizing a dozen monthly payments of $25, plus taxes and fees.

And when the sales tax rate rose to 8.475 percent from 8.35 percent, Tane’s account was hit for extra taxes.

“At the end of the year, they came up short 12 cents for taxes,” Tane said she was told after her service was cut off.

Tane acknowledges she missed the emails Google Fiber sent advising her of the balance due and the warnings that she would lose service. They went to a gmail account set up when she bought the service but that she doesn’t use.

Others contacted by The Star and who bought the same $300/seven-year deal said they were unaware of an added 12-cent charge. They said their service has remained uninterrupted.

Tane is glad to have the internet back but is not sure what she can do with a $30 credit. She won’t owe the company a dime for the next six years.

Solomon noted that’s when Google Fiber will hope to convert each of those free accounts into paying ones.

“They want her to be a paying customer in seven years and one day,” he said.

Right now, at least, Tane’s not sold.

“The whole thing is ridiculous,” she said. “Why would you penalize a customer who paid up front?”
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#55
http://www.dslreports.com/shownews/Local...nta-140358
Quote:Reports out of Atlanta indicate that Google Fiber has slowed its pace of deployment in the city, another indication that the company's love affair with its once-ambitious disruption project may be on the ropes. Local Atlanta news outlets state that Google Fiber deployments in metro Atlanta areas including Sandy Springs and Brookhaven have "significantly stalled," and that the company simply stopped seeking the necessary build permits late last year -- right around the time Google Fiber began laying off employees amidst reports execs were growing weary of the pace and cost of the project.

“I’ve checked with our utilities manager and to date, Google has not provided any formal notice of delay,” said Sandy Springs spokesperson Sharon Kraun. “They halted their permits about six months ago. Restoration work continues, which ensures property where work was conducted is left in order.”

As is now tradition, Google Fiber was only willing to issue a statement that doesn't actually answer any of the questions asked of the company.
...
Google Fiber has given similar non-answers in places like Kansas City, where consumers that had been waiting for service for years were recently informed their installations had been cancelled. It's fairly obvious to most that Google Fiber is dramatically slowing down its deployment, but it's also fairly obvious Google/Alphabet doesn't want to admit as much.

Part of the problem is that Google Fiber executives are enamoured with next-generation wireless as a cheaper deployment option, but many of these technologies (including millimeter wave and 5G) remain uncooked. So while Google fiber management is stuck in a holding pattern waiting to see if wireless will be a less expensive alternative to fiber, PR reps are stuck with no real answer for annoyed users, who have slowly but surely begun to notice Google Fiber's waning interest in its own existence.
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#56
http://www.dslreports.com/shownews/Misse...ber-140435
Quote:Motherboard recently spent some time talking to locals in Kansas City to determine the fate of Google Fiber's dedication to the area, and found a decidedly mixed bag. Once held up as the vanguard of the company's attempts to disrupt the uncompetitive broadband market, the future of Google Fiber's deployment in the city appears very much in question.

Another, very similar story popped up last week in the Kansas City Star, in which the Kansas Corporation Commission confirmed that Google missed deadlines to bring service throughout four Kansas cities -- Mission Hills, Westwood, Westwood Hills and Kansas City. Google promised in 2012 to bring connectivity to these regions within five years. That report was followed by an editorial by the paper questioning the company's dedication to a project it hyped for years.

The report is clear to note that Google Fiber has had a scattered, positive impact on many communities, but locals are pretty clearly growing agitated by the company's refusal to seriously address the company's obvious wavering enthusiasm. Similar questions have started bubbling up in Google Fiber markets like Atlanta, where locals also say the company's deployment cadence has notably slowed.

In each instance, Google Fiber isn't helping itself by simply regurgitating PR missives that don't seriously acknowledge any of this is happening.
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