Ultimate Proof That Google Fiber Is Not Serious

[SteelCrysis]

http://www.dslreports.com/shownews/Susan...ons-139159
https://backchannel.com/google-fiber-was....8io858nhs
Another puff piece.

The initial 2010 competition awakened cities across the country, unleashing a demand for fiber—and for change and choice—that has only grown since then.

Wrong. What Google Fiber mostly did do was pioneer fiber-to-the-press-release, which other ISPs copied on a smaller scale. There's been some growth in fiber, but far too little to be celebrated.

The company discovered how important it is to be on the ground, working with cities to simplify and rationalize creaky permitting structures and obsolete, status quo-protecting rules about wonky things like poles and conduit. Google Fiber’s 2014 city-readiness checklist provides guidance that’s broadly applicable to any fiber installation.

None of which other ISPs have seemed to need.

Where Google threatened to go, incumbent cable guys suddenly found it in their power to lower their prices. This showed that competition matters and the margins enjoyed by the existing monopolies are huge.

And Google Fiber's lack of seriousness seriously limited the size of the impact.

The company inadvertently made plain the problem of treating internet access like any other demand-prompted product, when its Kansas City installations failed to cross into historically redlined parts of the city. A utility serving everyone fairly doesn’t ask for payment and interest up front.

Committing a problem is a strange way to highlight it.

On the most basic level, lighting up Kansas City sparked imaginations around the country and made other mayors jealous.

And then started screwing its Kansas City customers who were waiting significant times to get Google Fiber. How?

Here's how: http://www.dslreports.com/shownews/Googl...ity-139175
Waiting up to 18 months only to have Google Fiber cancel your order on you is despicable.

Waiting potential Google Fiber customers in Kansas City say their orders are being cancelled without much of an explanation from the company. Local news outlet KSHB in Kansas City spoke to a large number of customers on Google Fiber's waiting list in the city that received an e-mail stating their order had been cancelled. Many of these customers have been waiting since late 2015 -- as much as eighteen months -- for service, but the e-mail fails to really explain why they won't be getting it.
...
When reached for comment, Google Fiber wouldn't really provide an explanation for the cancellations, but continues to insist they're dedicated to the city, and the build there

"Google Fiber loves Kansas City and is here to stay," the company says. "We’ve been grateful to be part of your community since 2011, and for the opportunity to provide superfast Internet to residents. We recently announced our expansion into Raymore, we are continuing to build in Overland Park, and we can’t wait for even more customers in Kansas City to experience what’s possible with Google Fiber."