Author: Andy Marken

“We’re more like treasure protectors.” – Ben Gates, “National Treasure,” 2004, Disney

OTT TV Could be Good for Everyone

Finding Channels When the Dust Settles   While cable, telco, wireless, even social sites fight over the “ownership” of the choke points of the internet (infrastructure/spectrum), the M&E industry is running hard to learn...

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Customers Aren’t Targets of Opportunity

Listen Up: Customers Are Lost When They Think You Don’t Care “Well, when you guys tell her, she’s not just finding out about the accident. She’s finding out that her life is basically a...

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Engagement

The Perfect Place to Work With, Irritate Customers “I had this guy leave me a voicemail at work, so I called him at home, and then he emailed me to my BlackBerry, and so...