Verizon Wireless ranks highest in Network Quality – J.D. Power
J.D. Power, a company specializing in several types of research, has just released their 2013 U.S. Wireless Network Quality Performance Study. In the study, J.D. Power has named Verizon Wireless as the top provider for network performance with AT&T following as second.
T-Mobile and Sprint Nextel traded for last place several times in the 6 regions tested.
The study had some interesting “key findings,”
- Customers experience significantly fewer data problems with 4G LTE smartphones (16 PP100) than with 3G phones (18 PP100).
- Customers with 4G-enabled smartphones are more loyal to their wireless carrier than are customers with devices that use other technologies.
- Problem incidence among full-service carriers is lower in all network problem areas than among non-contract carriers.
- Monthly spending increases by an average of $17 among customers who have switched from a previous carrier to obtain a better network or coverage
Verizon Wireless achieves fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with the regional average. Verizon Wireless also ranks highest in the Mid-Atlantic, Southeast, Southwest, and West regions, and also ranks highest in a tie in the North Central region.
It has been quite obvious for some time that Verizon Wireless has been the most reliable carrier of the major 4 in the U.S. Thus, they have the power to lock down their phones and cap data as they please. They are expensive like AT&T, but they also have the largest amount of 4G LTE covered cities in the U.S.
The options are out there as both T-Mobile and Sprint are attempting to gain market share with varied plans and 4G data offerings.
The study also finds that those that not on a full-service provider tend to have more problems than those one with a full-service. Quality, download speeds, connection issues, and messaging complaints are higher for those running a non-contract phone.
I recently switched from Sprint to Verizon Wireless due to absolute horrid data speeds and found that Verizon’s wireless experience is almost the opposite of Sprint’s.
Who is your favorite carrier and why?
