Dealing with Customers, Issues in Realer than Real Time You probably won’t believe this but companies are spending millions every year on their Customer Relations Management (CRM) systems. In fact, it’s about a $13B...
Social Networking is Loads of Fun … Just Watch Your Step Just as the Internet turned 40, a “Wall Street Journal” article suggested email was “over the hill.” Today’s online tools enable folks...
Experts Fade: Social Media Numbers Don’t Matter, People Do Numbers Game – People use social media to connect with friends, family and people of similar interests while social media experts focus on racking up...
Testing the Sled “ Now you listen to me, young lady! Even if we’re *horribly mangled*, there’ll be no sad faces on Christmas.” The Grinch, “The Grinch Who Stole Christmas,” Universal Pictures, 2000 We’ve...
Bad Rap “Okay, now your servers are down because of a power surge, a grid malfunction, or maybe even a bomb. Now, if the intruder tries to reboot your servers or access the...
Word from Our Sponsor You’ve may have been so busy getting Likes for your page(s) and Twitter followers you didn’t notice that management and marketing have been finding people to do your less fun...
